Terms of Service

These Terms of Service govern your use of the TrekWard website (trekward.com) and any purchase you make through it. TrekWard is operated by Tlabs, 60 rue François 1er, 75008 Paris, France. By placing an order or using this site, you agree to these terms.

Eligibility

You must be able to form a legally binding contract to place an order with us.

Products and pricing

We try to display product information, availability, and prices accurately, but errors can occur. We reserve the right to correct pricing or availability errors and to cancel an order affected by such an error, in which case we will notify you and issue a full refund.

Orders and payment

Placing an order is an offer to buy, which we accept when we confirm and ship it. Payment is taken at the time of order using the payment methods shown at checkout.

Returns

Returns and refunds are governed by our Return & Refund Policy.

Your account information

You're responsible for providing accurate contact and delivery details, and for keeping any account credentials secure.

Acceptable use

You agree not to misuse the site, attempt to interfere with its operation, or use it for any unlawful purpose.

Third-party links

Our site may link to third-party sites and tools that we don't control. We're not responsible for their content or practices.

Warranties and liability

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that you have under the Australian Consumer Law or other applicable mandatory consumer protection law, and which cannot lawfully be excluded. To the extent permitted by law, our liability for any claim relating to your purchase is limited to the value of that order.

Governing law

These terms are governed by the laws of France, without prejudice to any mandatory consumer protection rights you have under the law of your country of residence.

Changes

We may update these terms from time to time; the current version is always available on this page.

Contact

TrekWard (operated by Tlabs)
60 rue François 1er, 75008 Paris, France
Email: contact@trekward.com
Phone: +33 2 59 50 88 61
Customer service hours: Monday–Sunday, 9:00–18:00 (CET)
We aim to reply within 24–48 hours.