Shipping Protection

Protect your order from damage, loss, or theft during shipping.

Processing time: 1 to 3 business days.

Orders can be placed at any time. Orders are processed on business days. The order cut-off time is 11:59 pm (Canberra, Melbourne).

Once your order has been processed, it will be shipped by one of our delivery partners.

Shipping time: 4 to 6 business days.

Estimated delivery time: 5 to 9 business days from the date your order is placed.

You can find our complete shipping

information here:
https://trekward.com/pages/shipping-policy

Return Policy

We do not accept returns for change of mind, incorrect selection, finding a lower price elsewhere, or where the product is functioning as intended.

If your item arrives damaged, defective, unsafe, or not as described, please contact our customer service team as soon as possible. We may request photos, videos, packaging details and shipping labels to assess the issue and determine the appropriate solution.

Contact us here:
https://trekward.com/pages/contact

View our complete Returns and Refunds Policy here:
https://trekward.com/pages/return-refund-policy

Nothing in this policy limits your rights under the Australian Consumer Law.